Trading conditions
Legal Company Information
Sac De Rêve, Branch of Sac De Rêve LTD, England
CVR: 44420392
Business address: Gildbrovej 8, 2635 Ishøj, Denmark
Warehouse address: Ingemannsvej 7, 1620 Frederiskberg, Denmark
Contact: Chatbox via website
All prices are stated in Danish kroner (DKK) and include VAT, taxes and duties. Sac De Rêve reserves the right for out-of-stock items and possible printing errors. When you order an item from us, you will receive an order confirmation via e-mail. This confirmation is a receipt that we have received your order and a binding purchase agreement has been entered into. If you do not receive a confirmation after your purchase, this may be due to an error in entering your email address or the confirmation has landed in your spam filter. Please contact us at Contact @sacdereve.com if you have any questions about your order. We strive to help you as soon as possible.
Delivery in Denmark
We ship all our orders with DAO. The delivery time is normally 2-5 working days. If you buy for over DKK 599, we offer free shipping. For purchases under DKK 599, home delivery costs DKK 49.
Payment
Sac De Rêve accepts online payments with Dankort, Visa, Mastercard and MobilePay Online. Payment will only be deducted from your account once the physical item has been shipped or the virtual product has been created, unless otherwise agreed or stated in your order.
Reservation of amount
When using payment cards, both debit and credit, a reservation is made for the amount that is traded for. This amount is reserved until the webshop has processed and shipped your order. Once the order has been shipped, the money is withdrawn from your account. The reservation time depends on the product in question.
Debit card authorization
With a debit card, you will be able to see that the money has been reserved on your account, and that your available amount will therefore be less. If you or the webshop subsequently cancel your order, the webshop cannot withdraw the money, but the reservation will still be valid for a period. Please note that only your bank (or card issuer) can cancel the reservation.
Credit card authorization
The money will only be withdrawn from your account when the webshop processes and withdraws the payment for your order.
All amounts on the website include VAT. The website uses the following currency for pricing: Denmark - Kroner (DKK).
Sac De Rêve uses a secure payment server that encrypts all information with SSL protocol, which means that your data is secure and cannot be read by third parties.
Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right of complaint covers defects in material and manufacturing.
Complaints regarding errors and defects must be notified to Sac De Rêve as soon as possible after receipt of the goods.
The right to complain is waived in the event of incorrect or unusual use of the product.
Sac De Rêve covers the return costs to a reasonable extent.
In the event of a complaint, please contact us via e-mail: Contact @sacdereve.com .
Complaints will not be accepted if they are sent as cash on delivery.
Right of withdrawal
According to the Sales Act, you always have a 14-day right to cancel your purchases, which of course also applies to Sac De Rêve.